* Sign up for EXTRA 5% off*
Days
Hours
Minutes
Seconds
* Sign up for EXTRA 5% off*
Days
Hours
Minutes
Seconds

FAQ

  • Until now I bought jewelry in the store, how do I know that what I see in the pictures is what I get?

    right, until now we all have bought everything in stores, but the world has changed, and we are slowly moving to buy everything online. It was important for us to photograph the jewelry for sale on the website from multiple directions and on the body to give a closer feel to the reality of the proportions and visual appearance of the jewelry.

  • I really liked one of the designs, but I would like it with a bigger/smaller diamond. Is it possible?

    Sure! Don’t be shy, contact us and we will make sure to choose for you the perfect diamond according to your budget and wishing.

  • I really love your styling; I’m on a specific budget and would like you to design for me a piece of jewelry that at present does not exist. Is it possible?

    definitely! At JUTTOU we are always excited to create the perfect piece of jewelry for you. Therefore, there is an option on the website for custom jewelry. Contact us and we will do everything we can to design the jewel of your dreams according to your budget.

  • What do I do if my jewelry is defective or I received the wrong order?

    First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to info@JUTTOU.com. Our Customer Happiness Team will be happy to help resolve this for you!

  • How do I redeem my gift card?

    Digital Gift Card

    Enter the code by clicking “Coupon Code” during checkout.

    The value of your gift card will be automatically deducted from the order. Kindly note that you can only use (1) one gift card per transaction.

  • Can I have my order gift-wrapped with a gift receipt?

    Each piece is beautifully placed in our gift box!
    Our gift notes are written with your special message. It will be written exactly how it is entered, so make sure there are no errors and no emojis are used! We want to make unboxing special for everyone, even when it’s a gift for yourself! That said, we will combine items into one box if it is not indicated that it is a gift.

  • Is there a warranty on the jewelry?

    Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.
    We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of JUTTOU.
  • How do I find my order number?

    we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!

  • Does JUTTOU offer any financing options?

    We offer Affirm for purchases made on JUTTOU.com. Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online JUTTOU purchases to be paid in fixed monthly installments

  • Do your prices ever change?

    Everchanging factors such as global supply chain disruption, inflation, and cost fluctuation of raw materials such as gold and diamonds may impact our prices from time to time. We continue to monitor production factors and do our absolute best to always give you high-quality products at accessible prices.

  • What is a gemological certificate?

    a gemological certificate is a certificate issued by a gemological diamond laboratory that ranks them according to the 4C’s methodology (carat, color, clarity and cut) and actually serves as the identity card of the diamond. This certificate is issued by qualified gemologists licensed to assess the characteristics and value of the diamond. There are a number of international, well-known laboratories that rank diamonds; the most common in the country are the GIA, EGL, IGL.

  • Do I get a gemological certificate with my jewelry?

    JUTTOU issues a warranty and a jewelry certificate that is valid to the insurance. If you purchase a piece of jewelry with a white diamond over 0.40 ct, this diamond will be issued an additional gemological certificate from a leading and reliable international external laboratory at no extra charge. If you are interested in a gemological certificate for a white/black diamond smaller than 0.40 ct, this must be communicated before ordering and we will arrange to issue it at an additional cost.

  • How should I maintain and clean my jewelry?

    please note there are two methods:

    Diamond and gemstone jewelry – pour boiling water into a bowl with dish soap (degreaser), soak the jewelry in the water with the soap and after a few minutes take a toothbrush and clean the jewelry (careful the jewelry is hot) then place it in a separate bowl with cold water and shake it. Remove and wipe with a fine paper towel.

  • I bought a ring, but the size doesn’t fit. What should I do?

    Don’t worry! It can happen to the best. Contact us and we will make sure to perfectly fit your size.

  • What are the most important criteria in a diamond?

    this is the first question I am always asked when someone hears I am a diamond dealer but unfortunately the answer is not so clear cut. In fact, everyone has its own preferences, but I’ll tell you my secret. When I pick up a diamond, I first touch it, I move it around trying at the same time to feel it and examine all its characteristics. Sometimes the diamond gemological ranking is good, but something is missing and sometimes the ranking is not perfect but in practice the diamond is alive and dangling. Therefore, with the experience and knowledge I have acquired over the years, I do not judge it only by its dry data, I always look at it as a whole as a living stone and examine it with critical and stern eyes when only the best diamonds enter my heart and they are the ones set in the various JUTTOU jewelry.

  • How do you manufacture your jewelry?

    All jewelry is locally handmade. We are proud having all our jewelry manufactured in Israel using high quality raw materials.  We believe that every diamond and gemstone should be given the appropriate care and this can only be done with meticulous, patient and daring professional handwork! Our setters are amazing and talented people, with extensive knowledge and years of experience in the field.